Features
Everything you need to support several products from one inbox
SupportSeal puts your products' chat, support email and the app context you send into one inbox.
Products and widget
A chat widget for each product
Set each product's name, colour and allowed domains, then embed its chat widget. Customers start a live chat without an account or email address.
Support email
Answer email where you answer chat
Forward your support addresses to their product inbox addresses. Read and reply in the shared inbox, with the product identified in the email sender name.
Away mode
Keep support open when you step away
Set the workspace to Away so new chat visitors leave a message and reply address. Continue by email when a visitor has left an address and is no longer connected.
Search and filters
Search and filter one inbox
Filter by product or status. Search message text, subjects, customer names and email addresses across your workspace.
Developer context
The context your app sends, beside the message
Use identify() and context() to send customer and app details into the conversation panel. Include an account, plan, version or admin link where it helps you answer.
window.SupportSealWidget =
window.SupportSealWidget || { q: [] };
SupportSealWidget.q.push(["identify", {
userId: "demo_user_2026",
email: "[email protected]",
name: "Sam Morgan",
}]);
SupportSealWidget.q.push(["context", {
source: "notes.fernway.example",
memberSince: "2026",
}]);Status, notes and tags
Statuses, notes and tags
Use Open, Pending and Closed states. Add internal notes for your team and tags for the topics you handle.
Saved replies
Reuse an answer, then make it specific
Admins maintain shared saved replies. Insert one into your reply, edit the wording and send it when you're ready.
Attachments
Keep files with the question
Share supported attachments through chat and email. See them alongside the messages they belong to.
Team and roles
Invite your team as admins or agents
Admins manage products and invitations. Agents work in the inbox.
Onboarding
Guided setup through your first reply
Follow onboarding to add a product, allow its domain and install the widget. Send a test message, answer it and add your next product.
Honest scope
Not built yet, and not pretended
SupportSeal deliberately does not yet ship the things below. If you need them, SupportSeal is not the right desk today.
- Knowledge bases
- AI support agents
- Enterprise CRM and workflow tooling
- Social and phone channels
- Enterprise SSO
- A built-in mail server
Get started
Start with one product. Add more when you need to.
Create a workspace, add a product and paste its widget snippet. Send a test message, then answer it from your inbox.