Subprocessors
- Effective
- 2026-11-01
1. About this list
A subprocessor is a third party that processes personal information on our behalf to run the hosted SupportSeal service. This list covers the hosted Service only. Self-hosted installations of SupportSeal do not use our subprocessors; their operators choose their own providers.
2. Subprocessors
| Provider | Purpose | Data processed | Location | Status |
|---|---|---|---|---|
| Hetzner | Infrastructure hosting: application servers, database and attachment storage | All account data and Customer Data stored in the Service | Germany | Active |
| Twilio SendGrid (Twilio Inc.) | Transactional support email: inbound processing and outbound delivery, including password-reset and usage-notification emails | Message content, sender and recipient addresses, attachments, IP addresses | United States | Planned: not yet enabled |
| Stripe | Payment processing for paid plans | Billing contact email, payment details, subscription status | See the payment provider’s service terms | Active |
The Service's website analytics, if enabled, run on a self-hosted Umami instance that we operate, not on a third-party analytics service.
3. Changes to this list
We will update this page before a new subprocessor starts processing personal information.
Questions: [email protected].