Pricing
Unlimited products on every plan.
Add your fifth product without a fifth subscription. You pay for conversations, never for seats or products. Pro is $19 a month.
Hosted Free
Start receiving and answering support messages.
Free
- Conversations
- 100 new per month
- Products
- Unlimited Products
- Team
- 1 agent
Hosted Pro
For workspaces with steady support volume.
$19USD / month
or $190 / year, 2 months free
- Conversations
- 1,000 new per month
- Products
- Unlimited Products
- Team
- Unlimited agents
Hosted Business
For workspaces with no limit on conversations.
$99USD / month
or $990 / year, 2 months free
- Conversations
- Unlimited
- Products
- Unlimited Products
- Team
- Unlimited agents
Self-hosted
Run the core support tools on your infrastructure.
Free software
- Conversations
- No hosted allowance
- Products
- Unlimited Products
- Team
- Unlimited agents
Self-hosting has no software licence fee. You cover your infrastructure and any email-provider costs, and manage your installation.
Usage
How a conversation is counted
A conversation counts once, in the UTC calendar month it first opens.
The number of messages doesn't change that count. Replies, reopening a closed conversation and continuing the same chat by email do not count again, even when the reply comes in a later month.
A separate new conversation counts separately, including one from a customer who has contacted you before.
- Month 1Counted
A conversation opens
A visitor starts a chat on one of your products.
Month 1
- Month 1Not counted
It continues
Agent replies; the visitor leaves, and the reply continues by email.
Month 1
- Month 1Not counted
Closed
The conversation is resolved and closed.
Month 1
- Month 2Not counted
It reopens
The customer replies next month; the same conversation reopens.
Month 2
Allowance
If you go over your allowance
On Free you have 7 days after going over, with a reminder email each day. If you haven't upgraded by then, your chat widget and contact form stop taking new messages and replies pause until you upgrade; emails your customers send are still saved. On Pro, incoming messages keep being accepted through a 30-day grace window; for sustained overage, arrange a higher-volume plan. Billing always shows your usage and plan options, and going over never automatically upgrades your plan and never causes a surprise bill.
Compare
Compare the hosting options
The same core support tools in every mode. The columns differ in who runs the service, how updates arrive and where your data lives.
| Feature | Hosted Free | Hosted Pro | Hosted Business | Self-hosted |
|---|---|---|---|---|
| Conversations per month | 100 | 1,000 | Unlimited | No hosted conversation allowance |
| Products | Unlimited | Unlimited | Unlimited | Unlimited |
| Team | 1 agent | Unlimited agents | Unlimited agents | Unlimited agents |
| Live chat | Included | Included | Included | Included |
| Support email | Included | Included | Included | Included |
| Developer context | Included | Included | Included | Included |
| Attachments | Included | Included | Included | Included |
| Billing | Stripe subscription | Stripe subscription | Stripe subscription | Not required |
| Updates | Handled by the service | Handled by the service | Handled by the service | Documented in the guide |
| Where data lives | Managed service | Managed service | Managed service | Your infrastructure |
FAQ
Pricing questions
Is there a charge for every message?
Is this a separate charge for each conversation?
What happens if I go over my allowance?
Does adding a product or teammate change the price?
Can I self-host for free?
Get started
Start with one product. Add more when you need to.
Create a workspace, add a product and paste its widget snippet. Send a test message, then answer it from your inbox.