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SupportSeal
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Open source · AGPLv3

Run your support desk on your infrastructure

SupportSeal is open source under AGPLv3 and free to self-host. Use the same core support tools for your products in a single workspace, with no hosted subscription required.

Read the self-hosting guide (opens on GitHub)View the source (opens on GitHub)
git clone https://github.com/Supportseal/SupportSeal-app.git
cd SupportSeal-app
cp .env.example .env        # then edit (see the reference below)
sed -i.bak "s/^BETTER_AUTH_SECRET=$/&$(openssl rand -hex 32)/" .env
docker compose up -d

The repository includes a Docker Compose configuration for the app, PostgreSQL and database migrations. Follow the guide to configure the environment and use the documented start command; it also covers email, HTTPS, backups and upgrades. Read the summary in the self-hosting docs, or the full guide on GitHub.

Same product

Your products and team, in one installation

A self-hosted installation serves one workspace with unlimited products and agents. Work from the shared inbox, connect chat and support email, supply app context and use notes, tags and saved replies. The core workflow uses the same source as hosted mode.

Hosted

Managed service
  1. Choose a plan around conversation volume.
  2. Add unlimited products and invite your team without per-seat pricing.
  3. Each conversation counts once, in the month it first opens.
See hosted plans

Self-hosted

Your infrastructure
  1. Run the same core support tools on your infrastructure.
  2. The AGPLv3 source is free to self-host and includes a Docker Compose configuration.
  3. You provide the hosting and email setup.
Read the self-hosting guide (opens on GitHub)

The core workflow uses the same source as hosted mode.

Components

What you run

Two containers from the Compose file, one migration job, and the email connections you already operate.

  1. App

    The application container on port 3000

  2. PostgreSQL

    PostgreSQL 17 with a persistent volume

  3. Migrate job

    One-shot database migration before the app boots

  4. Your SMTP provider

    Delivers agent replies by email

  5. Inbound email forwarding

    Your provider forwards support mail in

Email

Bring your email setup

Configure inbound forwarding and a provider webhook or forwarder to receive support mail. Connect SMTP to deliver replies. Self-hosting does not require the managed service or hosted billing; you operate the installation and its email connections.

Licence

Read the source. Run it yourself.

The source is published under AGPLv3. Explore the code and read the licence in the repository. There is no software licence fee for self-hosting.

View the source (opens on GitHub)Read the licence (opens on GitHub)

Hosted Pro

Self-hosting is free. Hosted Pro is $19 a month, and you never patch it.

Run the same support desk without your own server. Products are unlimited on every plan, and updates are handled by the service.

Choose Pro

Get started

Start with one product. Add more when you need to.

Create a workspace, add a product and paste its widget snippet. Send a test message, then answer it from your inbox.

Set up your inboxSee pricing